Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@poloky.com if you need to make changes.

Delivery within Dhaka typically takes 1–2 business days. For other areas in Bangladesh, delivery takes 3–5 business days.

Yes! We offer free shipping on orders above a certain amount. Please check our shipping policy for the latest details.

We accept bKash, Nagad, Rocket, credit/debit cards, and cash on delivery (COD) for eligible areas.

Absolutely. All transactions are encrypted and processed through secure payment gateways. We never store your card details.

We accept returns within 7 days of delivery for damaged or incorrect items. Please contact our support team with your order details and photos of the issue.

Refunds are processed within 5–7 business days after we receive and inspect the returned item.