Payment Policy

At Poloky, we are committed to providing a safe, convenient, and flexible payment experience. Please read our payment policy carefully before placing your order.

Accepted Payment Methods

• 💳 Mobile Banking: bKash, Nagad, Rocket
• 💳 Credit/Debit Cards: Visa, Mastercard
• 💵 Cash on Delivery (COD): Available in selected areas of Bangladesh

Payment Security

All online payments are processed through secure, encrypted payment gateways. We do not store your card or banking credentials. Your financial information is always protected.

Cash on Delivery (COD)

Cash on Delivery is available for eligible locations. COD orders must be paid in full to the delivery agent upon receipt. Please have the exact amount ready to ensure a smooth delivery.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email or SMS. If you do not receive a confirmation within 24 hours, please contact us at support@poloky.com.

Failed Transactions

If your payment fails, please check your bank or mobile banking account before retrying to avoid duplicate charges. Contact us if you are charged without receiving a confirmation.

Refunds

Approved refunds will be returned to your original payment method within 5–7 business days. For COD orders, refunds will be issued via bKash or Nagad.

For any payment-related queries, please contact us at support@poloky.com.